Q: Do my factories have to participate in the WRIP program if we do business with Sears Holdings Corporation in China?
A: No, any factory actively producing Sears Holdings Corporation merchandise in China may participate in the program so long as they agree to the five requirements discussed above. For factories that falsify their records, underpay their workers and /or work excessive hours, Sears Holdings Corporation strongly encourages participation to reduce the risk that Sears Holdings Corporation will terminate the factory.
问：如果我的工厂与Sears Holdings Corporation公司在中国有业务协作，都必须参与WRIP改善计划吗？
答：不。只要理解并同意上面的五点要求，任何在中国生产Sears Holding Corporation公司产品的工厂，就可以考虑参与WRIP改善计划。当工厂支付工人工资低于法定标准，或超时工作，或制作虚假工时工资记录， Sears Holdings Corporation公司都鼓励其参与WRIP改善计划，以降低被Sears Holdings Corporation公司终止合作的风险。
Q: Can my factory in India participate in this program?
A: No, this program is for factories in China only. Factories in other countries should work hard to ensure ongoing compliance with local law and the Sears Holdings Corporation Code of Vendor Conduct. If there are challenges to comply, Sears Holdings Corporation encourages the factory to discuss these issues with years Holdings Corporation so that we can work together on developing a corrective action plan.
问：我在印度的工厂可以参与WRIP改善计划吗？
答：不可以。WRIP改善计划仅适用于中国范围内的Sears Holdings Corporation公司协作工厂。其他国家的协作工厂应努力确保符合所在国（地区）的法律和SEARS公司采购准则。如果在遵守法规和准则有难度时，Sears Holdings Corporation公司鼓励协作工厂与Sears Holdings Corporation，以便采取更有效的整改措施。
Q: What are the benefits of participation in the WRIP program?
A: The benefit includes less frequent audits and the ability to continually produce Sears Holdings Corporation orders so long as the factory adheres to the WRIP requirements. Another key benefit is that factories will develop their own Improvement Plan based on their own business needs. While Sears Holdings Corporation will review the plan, it will likely be accepted so long as it is accurate anti complete, within the standards or other factories in the same area/business, and the factory is willing to make gradual progress to correct noted deficiencies according to the Improvement Plan. This is a key benefit because it allows a factory to determine the timeframe it can make the necessary changes to make sustainable progress towards compliance.
问：参与WRIP计划的益处何在？
答：益处包括减少经常性的评估，只要工厂遵循WRIP改善计划就可以继续与Sears Holdings Corporation公司合作“更重要的一点，工厂可以基于自己的商业需要提出可行的WRIP改善计划。当然Sears Holding Corporation公司会参照同区域的业界标准评审这个计划。只要该计划准确完善，且工厂愿意依据改善计划逐步整改，Sears Holdings Corporation公司一般会接受，这是最大的益处。Sears Holdings Corporation公司允许协作工厂依照一定的时间进度进行必要的整改，以达到可接受的状况。
Q: Will Sears Holdings Corporation disclose the true working hours and wages to other retailers?
A: No,all information relating to this program will remain confidential. Sears Holdings Corporation wants WRIP participants to feel comfortable that the information provided to Sears Holdings Corporation will remain confidential.
问：Sears Holdings Corporation公司会透露工厂真实的工时和工资状况给其它品牌公司吗？
答：不会。所有改善计划的资料都是机密的。Sears Holdings Corporation公司敬请WRIP改善计划的参与者放心，你们提供的所有信息都将是保密的。
Q: What is the, WRIP Improvement Plan?
A: The WRIP Improvement Plan is the detailed document that lists out key factory data on such issues as average working hours, maximum working hours, minimum pay for regular and overtime hours provided per worker, and the percentage breakdown for all workers by wage rate. To participate in the WRIP Program, factories must provide such detailed information to Sears Holdings Corporation for review based both on actual and Projected/planned information over a one-year time period（the data provided must begin with the recent 2 months prior to the last audit by Sears Holdings Corporation, or begin with the recent 6 months if your factory has not been audited by Sears Holdings Corporation). Sears Holdings Corporation will provide WRIP participants with a formatted excel spreadsheet (Appendix A) with instructions on how to complete the WRIP Improvement Plan.
问：什么是WRIP改善计划？
答：WRIP改善计划是协作工厂提供的详细工时和主资数据。如：平均工作时间，最长工作时间，每月最少休息天数，小时最低工资，加班费，所有员工的工资比率等等。加入WRIP改善计划，工厂必须提供此类详细真实的文件和计划给Sears Holdings Corporation公司评审。此类资料应该是最近一年内的(Sears Holdings Corporation公司曾经审核过的工厂，其提供的查料，应从上一次蕃核前雨个月开始；若是未经Sears Holdings Corporation中核过的工蔽，其提供的资料应从最近六个月开始）。Sears Holdings Corporation公司将为参与WRIP改善计划的协作工厂提供相应的EXCEL表格和WRIP改善计划范例（附件A），让每个参与者可以更好的了解和填写WRIP改善计划表.
Q: What happens if a WRIP factory submits falsified records to Sears Holdings corporation auditors?
A: Any factory that has been accepted into the WRIP program must provide true and complete records to Sears Holdings Corporation auditors upon request. If a WRIP factory submits falsified records, the factory will be terminated. Once accepted into the WRIP program, all records provided must be accurate. This is a non-negotiable requirement.
问：如果参与WRIP改善计划的协作工厂提供不真实的记录给评审员，会导致怎样的评审结果呢？
答： 所有已参与WRIP改善计划的工厂必须按要求提供真实的、有效的、完整的记录和资料给Sears Holdings Corporation公司的评审员。如果已参与WRIP改善计划的工厂仍然提供虚假记录，工厂将被终止合作关系。只要已参与WRIP改善计划，工厂所提供的记录就必须是准确无误的。这是不容改变的先决条件。
Q: Where can I learn more?
A: By calling or setting up a meeting with Sears Holdings Corporation labor compliance staff. In particular, factories are encouraged to learn more about this program by contacting Mr. Johnny Wong, Global Compliance Department of Sears Holdings Corporation.
His phone number is 86-755-82227283 (Shenzhen) ／852-27336016 (Hong Kong) and his email address is jwong3@sears.com.